if something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a SunPristineMaids certified cleaner
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
No worries! You can either login to your account or email us at [email protected] and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $75 cancellation fee.
Absolutely! Contact us and we will work out all the details!
Our customer service team is available to serve you 9:00 am – 5:00 pm, Monday – Friday.
You can submit a password change request on the customer login page at #
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at #
Log into your account at #
and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We provide services for all of Rhode Island and surrounding areas.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link #
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
AirBnB cleaning involves a meticulous approach to preparing properties for guest stays, ensuring every area is spotless and inviting. This service includes detailed cleaning tasks such as dusting all surfaces, vacuuming and mopping floors, and scrubbing bathrooms and kitchens to a shine. It also involves restocking essentials like toiletries and ensuring that linens are fresh and beds are perfectly made. The objective is to create a welcoming and impeccably clean environment that enhances guest satisfaction and encourages positive reviews, which are crucial for the success of your rental property.
Decluttering is the act of removing unneeded items to reduce clutter and improve organization. This includes items such as old magazines, clothes, or broken electronics, freeing up space and creating a less cluttered environment. Organization, on the other hand, involves arranging the remaining items in a way that makes them easily accessible and enhances the functionality of the space. This might include assigning specific places for items, using storage solutions like baskets and containers, and creating systems for items like paperwork and mail.
Living Areas & Bedrooms
Bathrooms
Kitchen
First-time clients who haven’t had their home cleaned professionally within the last month will need to add the Deep Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward!
Living Areas & Bedrooms
Bathrooms
Kitchen
Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! (Please ensure that the home is empty prior to our service. And we will need electricity and water!)
Living Areas & Bedrooms
Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces
Clean ceiling fans and light fixtures
Switch plates cleaned
Doorknobs cleaned and disinfected
Bathrooms
Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Clean ceiling fans and light fixtures
Cabinets and drawers cleaned inside and out
Remove cobwebs
Switch plates cleaned
Doorknobs cleaned and disinfected
Kitchen
Sweep/Mop
Thorough dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Sinks, fixtures, counters cleaned and disinfected
Exterior of appliances cleaned
Cabinets and drawers cleaned inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Switch plates wiped down
Doorknobs cleaned and disinfected
Garage & Patio
Sweep floor
Remove cobwebs
All Rooms
Wipe down window sills
Vents dusted and wiped down
Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)
We strive to provide you with a cleaning service that is second to none. However, there are some things that we cannot offer or guarantee. We want you to be completely satisfied with our service. If you are unsure about your cleaning or an item below, please call us to discuss!
The following are services we do not provide:
We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)
No lifting or moving of heavy items (refrigerator, stove, tables, etc.)
No moving vases, hung pictures, or other delicate items.
We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.
Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.
Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, our cleaning professionals have found that guaranteeing the removal of all excessive pet hair from upholstery is too time consuming to be economical, and they are never satisfied with the end result. They will do their best, and we hope our clients will understand the effort taken!
Cleaning exterior windows
Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.
Cleaning inside dishwashers and washing machines
Cleaning light bulbs
Cleaning rodent/insect infested homes
Removing excess paint from surfaces
Post-construction cleaning. it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.
Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!