We strive to provide you with a cleaning service that is second to none. However, there are some things that we cannot offer or guarantee. We want you to be completely satisfied with our service. If you are unsure about your cleaning or an item below, please call us to discuss!
The following are services we do not provide:
We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)
No lifting or moving of heavy items (refrigerator, stove, tables, etc.)
No moving vases, hung pictures, or other delicate items.
We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.
Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.
Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, our cleaning professionals have found that guaranteeing the removal of all excessive pet hair from upholstery is too time consuming to be economical, and they are never satisfied with the end result. They will do their best, and we hope our clients will understand the effort taken!
Cleaning exterior windows
Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.
Cleaning inside dishwashers and washing machines
Cleaning light bulbs
Cleaning rodent/insect infested homes
Removing excess paint from surfaces
Post-construction cleaning. it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.
Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!